MyLife Consultancy ("we", "us", or "our") is committed to protecting your privacy and handling your personal data with care, transparency, and respect. This policy sets out what we collect, why we collect it, and how we use it.
Contents
1. Information We Collect
We may collect the following types of personal data when you interact with our website or services:
- Identity data: your name, preferred name, and any personal details you share during sessions or via our contact form.
- Contact data: email address, phone number, and any other contact details you provide.
- Booking and session data: information submitted through our booking or checkout process, including session preferences and scheduling details.
- Payment data: payment is processed securely through WooCommerce and third-party payment providers. We do not store full card details on our servers.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
- Communications data: any messages, emails, or notes exchanged between you and our team.
2. How We Use Your Information
We use your personal data only for legitimate purposes directly related to delivering our services. This includes:
- Responding to enquiries and booking requests
- Scheduling and confirming coaching sessions
- Processing payments and sending receipts
- Sending session reminders or follow-up communications
- Improving our website, services, and client experience
- Complying with legal and regulatory obligations
We will never use your data for unsolicited marketing without your explicit consent.
3. Legal Basis for Processing
Under UK GDPR and applicable data protection law, we process your personal data on the following legal bases:
- Contract: processing is necessary to deliver the services you have purchased or enquired about.
- Legitimate interests: to operate and improve our business, provided your rights are not overridden.
- Legal obligation: where we are required to process data to comply with the law.
- Consent: where you have explicitly opted in, such as for marketing communications.
4. Data Sharing
We do not sell, rent, or trade your personal data to any third party. Your information may be shared only in the following limited circumstances:
- Service providers: trusted third-party tools used to deliver our services, such as email platforms, scheduling software, and payment processors. These providers are contractually bound to handle your data securely.
- Legal requirements: where we are required by law, court order, or regulatory authority to disclose information.
- Business transfers: in the unlikely event of a merger or acquisition, your data may be transferred as part of that process, with appropriate protections in place.
5. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure: request that we delete your personal data, subject to legal obligations.
- Right to restrict processing: ask us to limit how we use your data in certain circumstances.
- Right to data portability: receive your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@mylifeconsultancy.net. We will respond within 30 days.
6. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies we may use include:
- Essential cookies: required for the website to function correctly, including the checkout process.
- Analytics cookies: help us understand traffic patterns and improve the site (e.g. Google Analytics).
- Preference cookies: remember your settings and choices to personalise your experience.
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
- Client session records are retained for up to 3 years after the end of the coaching relationship.
- Financial and payment records are retained for 7 years in line with HMRC requirements.
- Enquiry data from non-clients is deleted within 12 months if no engagement follows.
Once data is no longer required, it is securely deleted or anonymised.
8. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include:
- Secure, encrypted connections (HTTPS) across our website
- Password-protected systems and restricted access to client data
- Use of reputable, GDPR-compliant third-party platforms
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us directly.
9. Third-Party Links
Our website may contain links to third-party websites, including Zoom and Google Meet for session delivery. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies before providing any personal data.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately and we will take steps to remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch:
- Email: info@mylifeconsultancy.net
- Website: mylifeconsultancy.net/contact
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.