Terms & Conditions

1. Acceptance of Terms

By using this website or engaging with any service offered by MyLife Consultancy ("we", "us", "our"), you agree to these Terms and Conditions in full. These terms apply to all visitors, enquirers, and clients regardless of how they access our services.

These terms are governed by the laws of England and Wales and are subject to change at any time. Continued use of our services following any update constitutes acceptance of the revised terms.

2. About Our Services

MyLife Consultancy provides personal development and lifestyle coaching services delivered via live one-to-one and group sessions conducted over the phone, Zoom, or Google Meet.

Our services include but are not limited to:

• Mindset and confidence coaching
• Career and business development coaching
• Life planning and goal-setting sessions
• Productivity and performance coaching
• Group coaching programmes
• Corporate and team coaching

All sessions are tailored to the individual client. No two programmes are identical. Session frequency, duration, and focus are agreed during the initial consultation call.

3. Not a Substitute for Professional Advice

Coaching is a personal development service and is not a form of therapy, counselling, psychotherapy, or medical treatment. Our services do not diagnose, treat, or cure any mental health condition, medical condition, or psychological disorder.

If you are experiencing a mental health crisis, severe anxiety or depression, or any condition requiring clinical support, we strongly encourage you to seek appropriate professional help from a qualified medical or mental health practitioner.

By engaging our services, you confirm that you understand this distinction and that coaching is appropriate for your current circumstances.

4. The Booking Process

Our booking process works as follows:

• You secure your place by completing a purchase through our website checkout.
• We will contact you to arrange a brief initial call, typically 10 minutes, to understand your goals, confirm your plan, and agree on session dates and times.
• All pricing, session frequency, and programme details are confirmed verbally on that initial call before any sessions begin.
• By completing a purchase, you agree to participate in this initial call as a condition of the service.

We reserve the right to decline a booking if we believe our services are not appropriate for a prospective client's needs.

5. Payment

Payment is required to secure your place before any sessions commence. All payments are processed securely through our website checkout powered by WooCommerce.

• Prices are confirmed on the initial consultation call and may vary depending on the nature, frequency, and duration of the programme agreed.
• All prices are in GBP unless otherwise stated.
• We reserve the right to adjust pricing at any time. Any changes will not affect bookings already confirmed and paid.
• Payment constitutes acceptance of these Terms and Conditions in full.

6. Cancellations and Rescheduling

We understand that life happens. Our cancellation and rescheduling policy is as follows:

• More than 24 hours notice: sessions may be rescheduled at no charge, subject to availability.
• Less than 24 hours notice: the session may be forfeited and charged in full at our discretion.
• No-shows: missed sessions without any notice will be charged in full and cannot be rescheduled.
• Our cancellations: in the rare event that we need to cancel a session, we will offer a full reschedule at the earliest available time. If rescheduling is not possible, a credit or refund will be issued.

To cancel or reschedule, please contact us as early as possible at info@mylifeconsultancy.net.

7. Refund Policy

Due to the bespoke and time-intensive nature of our services, refunds are not offered once sessions have commenced or a programme has been agreed and scheduled.

• If you change your mind before your initial consultation call has taken place, please contact us within 48 hours of purchase and we will review your request on a case-by-case basis.
• Refunds will not be issued for sessions missed without adequate notice, or where a client chooses to discontinue a programme partway through.
• In exceptional circumstances, such as serious illness or bereavement, we will always aim to find a fair and compassionate resolution. Please contact us directly.

8. Client Responsibilities

To get the most from your coaching experience, and as a condition of our services, you agree to:

• Attend sessions on time and prepared to engage fully
• Be honest and open in your communication with your coach
• Take responsibility for your own decisions, actions, and outcomes
• Treat your coach and any group participants with respect
• Not record sessions without prior written consent
• Notify us promptly if your circumstances change in a way that affects your ability to continue

Coaching is a collaborative process. The results you achieve are directly linked to the effort and commitment you bring to each session.

9. Confidentiality

We take confidentiality seriously. Everything discussed in your sessions is treated as strictly private and will not be shared with any third party without your explicit consent, except in the following limited circumstances:

• Where we are legally required to disclose information
• Where there is a serious and credible risk of harm to you or another person

In group coaching settings, all participants are expected to maintain the confidentiality of what is shared within the group. We cannot be held responsible for the conduct of other group participants.

10. Intellectual Property

All content, frameworks, methodologies, materials, and resources provided by MyLife Consultancy during sessions or via this website are the intellectual property of MyLife Consultancy and are protected by copyright.

• You may use materials shared with you for your own personal development only.
• You may not reproduce, distribute, sell, or share any materials without prior written permission from MyLife Consultancy.
• This includes but is not limited to session notes, frameworks, worksheets, and any written or verbal content delivered during coaching.

11. Limitation of Liability

MyLife Consultancy provides coaching services in good faith and with the aim of supporting your personal development. However:

• We do not guarantee specific outcomes or results from our services.
• We are not liable for any decisions you make as a result of coaching sessions.
• We are not liable for any indirect, consequential, or incidental loss arising from the use of our services or this website.
• Our total liability to you in connection with any service shall not exceed the amount paid by you for that service.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Termination

We reserve the right to terminate or suspend a coaching relationship at any time if:

• A client behaves in a manner that is abusive, threatening, or disrespectful toward our team
• A client's needs fall outside the scope of coaching and require clinical or therapeutic intervention
• A client repeatedly fails to attend or engage with sessions without reasonable cause

In such cases, we will provide reasonable notice where possible. Any unused sessions may be refunded at our discretion.

13. Third-Party Platforms

Sessions are delivered via third-party platforms including Zoom and Google Meet. By participating in sessions on these platforms, you agree to their respective terms of service and privacy policies. MyLife Consultancy is not responsible for the performance, availability, or data practices of these platforms.

Payment processing is handled by WooCommerce and associated payment providers. We do not store card details on our servers.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page with a revised effective date. It is your responsibility to check this page periodically. Continued use of our services following any update constitutes your acceptance of the revised terms.

16. Contact

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@mylifeconsultancy.net
• Website: mylifeconsultancy.net/contact